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Frequently Asked Questions
What is Hopper Disruption Guarantee™?
Hopper Disruption Guarantee™ (“Hopper DG”) is a service made available by Hopper, Inc. and its affiliates (“Hopper”) that al...For which flights is Hopper DG available?
Most bookings made on the Flair website are eligible for Hopper DG. If Hopper DG is available to be purchased for your flight, you will be offered Hopper DG dur...Do I need to purchase a Hopper DG in order to be protected in case of disruption?
Not necessarily. Flair already offers solutions to passengers impacted by flight disruptions under certain circumstances You may also legally be entitled to ref...What are the flight disruptions covered?
The following flight disruption events are covered when they happen in the 24 hours prior your flight’s originally scheduled departure, in each case due t...How will I be notified in case of flight disruption?
Hopper will monitor your flight and, if you experience a disruption, will notify you via email to present your options: A rebooking on one of the alternatives o...What alternatives will be offered to me?
You will be presented with a set of alternative flight options: From the same origin city to the same destination city On the same day or next day following you...What happens if the flight of my choice is not available anymore?
Fight availability can change very quickly in the last few hours before departure, so it is possible that the flight you chose will no longer be available, or t...What happens if there are no available rebooking options?
In some circumstances, there may be no alternative flight options available. In that case, you may choose to receive a service satisfaction guarantee refund....I don’t like the rebooking options, how much can I be refunded?
The amount of your service satisfaction guarantee refund is specified to you prior to your decision to purchase Hopper DG, and is also included in your confirma...How are refunds processed by Hopper?
Hopper uses Hyperwallet payment services to deliver payments to you. Hyperwallet is a service provided by PayPal, a third party unaffiliated with Hopper and Fla...I have received a refund confirmation from Hopper, but I have not received my money after 7 business days. What should I do?
Please contact our Customer Support team by clicking on “Contact Us” at the bottom of this page....Is the DG Fee refundable?
The DG Fee is refundable only if you cancel your booking in the 24 hours immediately after you first make the booking. Once your booking has been canceled, you ...Does the Hopper DG service expire?
If unused, Hopper DG will expire twenty-four (24) hours after the last flight of your booked trip. Hopper DG may be used only once on each itinerary; if you exp...I have changed my origin or destination or have changed my travel dates, can I still use Hopper DG?
No, Hopper DG is only valid for the flights for which it was initially purchased at the time of booking....I have experienced a flight disruption but I have not received any notification from Hopper, what should I do?
If for any reason you believe you have experienced a disruption but have not received a notification from Hopper, please contact the Customer Support Team by cl...